Privacy Policy
Last updated: June 2025
At House of Travel Adventures, your privacy is important to us. When you use our website, contact us, or book our travel services, you trust us with your personal information, and we are committed to protecting it.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the measures we take to protect your personal data. “House of Travel Adventures,” “we,” “us,” or “our” refers to House of Travel Adventures, operating in the United Republic of Tanzania.
Please read this Privacy Policy carefully. If you make an enquiry or booking on behalf of another person, you are responsible for informing that person about this Privacy Policy and ensuring that you have the necessary permission to provide their personal information to us. By submitting personal information through our website or other communication channels, you acknowledge the collection, use, storage, and processing of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.
1. Information We Collect
1.1 Personal Information You Provide
When you contact us, request a quotation, make an enquiry, or book a safari, tour, accommodation, Kilimanjaro climb, Zanzibar holiday, or other travel service, we may collect information such as:
Full name
Email address
Telephone or WhatsApp number
Address and country of residence
Travel dates and preferences
Number of travelers
Accommodation preferences
Safari and tour preferences
Special travel requirements
Passport or identification information when required for a confirmed booking
Where necessary to arrange your travel services, we may also collect information relating to medical conditions, disabilities, dietary requirements, or other special assistance needs. Such information is collected only when necessary to provide or coordinate the requested services.
1.2 Information Collected for Legal and Compliance
Purposes
We may process personal information when necessary to comply with applicable laws, regulations, accounting requirements, tax obligations, or legitimate legal requests.
This may include verifying identity, preventing fraud, protecting our rights and property, responding to lawful requests from government authorities, and maintaining appropriate business and financial records.
If you visit our offices or other premises operated by us, CCTV or other security systems may be used where applicable for safety and security purposes.
1.3 Information We Receive From Third Parties
We may receive personal information from authorized third parties, including travel agents, family members, travel companions, booking partners, referral partners, or other individuals arranging travel on your behalf.
Anyone providing personal information about another traveler should have the appropriate authority or consent to do so.
1.4 Sensitive Personal Information
We generally avoid collecting sensitive personal information unless it is necessary to provide the services you request.
For example, we may need information about mobility requirements, medical conditions, dietary restrictions, or other special needs to arrange appropriate transportation, accommodation, activities, or assistance.
Where sensitive information is required, we take appropriate measures to protect it and may share it only with relevant service providers who need the information to fulfill your travel arrangements.
1.5 Payment Information
When you make a payment, the information required will depend on the payment method you choose.
Payment information may include the name of the cardholder and other transaction details required to process the payment. Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers in accordance with their own privacy and security policies.
1.6 Information Collected Automatically
When you visit or use our website, certain information may be collected automatically, including:
Approximate location based on your IP address
Browser type and version
Device type and operating system
Language preferences
Pages visited and website interactions
Date and time of visits
Session duration
Referring website or source
General website usage information
We use this information to understand how visitors use our website, improve our services, maintain website security, and enhance the user experience.
2. How We Use Your Information
2.1 Providing and Managing Travel Services
We may use your personal information to:
Respond to your enquiries
Prepare personalized safari and travel quotations
Create and manage your itinerary
Process and manage bookings
Arrange accommodation, transportation, activities, and other travel services
Communicate booking confirmations and updates
Notify you about changes, delays, or cancellations
Process payments, refunds, and related transactions
Coordinate with hotels, airlines, guides, transport providers, and other travel partners
Provide customer support
Respond to questions, feedback, or complaints
Accommodate special travel requirements
2.2 Marketing
With your consent where required, we may send you information about our safaris, tours, travel packages, special offers, destinations, and other services that may be relevant to you.
We may use information such as your previous enquiries, travel interests, website interactions, and preferences to make our marketing communications more relevant.
You may unsubscribe from marketing communications at any time. Even if you opt out of marketing communications, we may continue to send important service-related messages concerning your enquiries, bookings, payments, or travel arrangements.
2.3 Personalization and Profiling
Where permitted by applicable law, we may use information such as your country, travel preferences, website interactions, previous enquiries, and booking history to:
Better understand our customers’ interests
Improve your website experience
Provide more relevant travel recommendations
Customize communications and offers
Improve our travel products and services
Where profiling is used, we will consider applicable legal requirements and your rights regarding the processing of your personal information.
2.4 Data Analytics
We may use aggregated or anonymized information to understand how visitors use our website and services.
This may include analyzing visitor locations, frequently viewed pages, website traffic sources, device types, and general usage patterns. This information helps us improve our website, content, marketing, and travel services.
2.5 Improving Our Services
We may use personal information to:
Improve our safari and travel services
Improve customer support
Train our staff
Improve internal processes
Maintain and improve our website and IT systems
Detect and prevent fraud, abuse, or security incident
3. Legal Basis for Processing
Depending on the circumstances and applicable law, we may process your personal information based on:
Your consent
The need to provide or manage services you have requested
Our legitimate business interests
Compliance with legal or regulatory obligations
The establishment, exercise, or defense of legal claims where applicable
4. Sharing Your Information
4.1 With Your Consent
We may share your personal information where you have provided appropriate consent or instructed us to do so.
4.2 Travel and Service Providers
To organize your trip, we may share relevant information with service providers such as:
Hotels and lodges
Airlines and aviation providers
Safari guides
Tour operators
Transportation companies
Park and conservation authorities
Activity providers
Zanzibar and other destination service providers
Other suppliers involved in your itinerary
We only share information that is reasonably necessary to provide the relevant service.
4.3 Business and Technology Service Providers
We may use third-party companies to support our business operations, including website hosting, information technology, communications, customer support, payment processing, analytics, and marketing services.
Where these providers process personal information on our behalf, we expect them to maintain appropriate confidentiality and security measures.
4.4 Payment Providers
Payment processors and financial institutions may receive the information required to authorize and complete your payment. Their processing of your information may also be governed by their own privacy policies and applicable laws.
4.5 Legal and Government Authorities
We may disclose personal information when required or permitted by law, including to government authorities, immigration or border-control authorities, regulators, courts, law enforcement agencies, or other authorized bodies.
4.6 Aggregated or Anonymized Information
We may use or share aggregated or anonymized information for analytics, research, marketing, business planning, and demographic analysis. This information is designed not to identify individual travelers.
5. Protecting and Storing Your Information
5.1 Security Measures
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Restricting access to personal information
Training relevant staff on confidentiality
Using secure systems and access controls
Using encrypted connections such as SSL/TLS where appropriate
Maintaining appropriate technical and organizational safeguards
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
5.2 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal and regulatory obligations, resolving disputes, preventing fraud, and enforcing agreements.
The retention period may vary depending on the type of information and the reason it was collected.
6. Children’s Privacy
Our services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
Where information about a child is necessary for a family or group booking, it should be provided by a parent, guardian, or authorized adult.
If we become aware that personal information relating to a child has been provided to us improperly, we will take reasonable steps to address the situation in accordance with applicable law.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, analyze traffic, and support relevant marketing activities.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally applicable
Object to certain types of processing
Request restriction of certain processing
Withdraw consent where processing is based on consent
Request information about how your personal data is processed
Submit a complaint to a relevant data protection authority where applicable
To exercise your rights or ask questions about this Privacy Policy, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
When we make changes, we will update the effective date shown at the beginning of this Privacy Policy and publish the revised version on our website.
We encourage you to review this Privacy Policy periodically.
10. Contact Us
House of Travel Adventures
United Republic of Tanzania
Email: info@houseoftraveladventures.com
Phone: +255 785 742 876
Address: Sakina, Arusha-Tanzania
If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact us using the details above.